The process usually starts with medical treatment, gathering evidence and speaking to a solicitor regulated by the SRA, who can assess whether you may have a claim. The solicitor may notify the person or organisation responsible, investigate liability and losses, and follow the relevant pre-action protocol. The defendant or insurer can accept responsibility, dispute it, or request further evidence, with settlement sometimes negotiated before court proceedings. If no agreement is reached, a court may decide the dispute, although the outcome and timescale depend on the circumstances. Many claims are subject to a three-year time limit, so obtain advice promptly.